We value you as a customer, and it is important to us that you are completely satisfied with each purchase. For that reason, we ask that upon receipt of shipment you carefully inspect all merchandise for damage so that we can take immediate action if it becomes necessary. localretailing.co.uk Ltd has a 7 day from date of purchase return policy.
If you find that any portion of your purchase has been damaged in shipment….
Please notify us by email (info@localretailing.co.uk) within 48 hours of receipt. This is very important! We will begin the process to have the merchandise returned within 5 days of notification. Damaged Merchandise presented for return, must be accompanied by a copy of the original shipment receipt. Please take precautions against additional damage to the merchandise you are returning. See condition of returns below.
If you find that you are not satisfied with your purchase….
If the return was not due to an error of ours (i.e. - you ordered it and then decide that you don't want it), as long as the security seal is still intact, you may return it and we will gladly credit your credit card. A standard handling fee of £20 shall be levied against goods returned that are found not to be faulty.
If the contents of the package is not what you ordered….
If the return was due to an error of ours (i.e. - we accidentally sent the wrong merchandise), please accept our apologies. We will accept full responsibility for re-shipping the right product to you. Just follow the directions for returning the product. See condition of returns below.
Condition of Returns
Please email us (info@localretailing.co.uk) and let us know you wish to return part or all of your purchase. Explain the cause of the return. Be sure to include your name, address and phone number and the transaction ID number you received from SECPAY when you placed your order.
For undamaged items, they must be in the original box with the security seal intact and with any other materials that came with the item. The product must be received in MINT RESTOCKABLE CONDITION. We reserve the right to apply up to our replacement cost of the item if it is returned damaged as a result of improper packing. Please Pack Properly!
For damaged items being returned, the packing policy above applies to prevent further damage.
When shipping merchandise back to us, please use 1st Class Mail or registered Mail. Please feel free to contact (info@localretailing.co.uk) us if you have any questions concerning the return.
Credit:
Upon receipt and inspection of the returned merchandise, your Credit Card will be credited appropriately and you will receive email confirmation of the transaction.
